DRAGON IS THE NUMBER ONE 🥇 EXPORTER OF LIVE PLANTS 🌱 IN THAILAND

 Dragon’s mission is to give exceptional personal service at the best possible prices.

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We at Dragon love plants and understand the important time critical nature of live plant shipments.

Plants Service 🌱 what makes us special?

Questions

FAQ

1. Which days does Dragon Courier export live plants?

Our export days are as follows: (subject to change please call office to check)

– USA every: Tuesday, Thursday, Friday and Saturday

– Canada every: Tuesday and Friday

– EU every: Saturday

2. Do I need an import license/ permit for Canada?

You do not need an import license for Canada when using Dragon Courier. Please note : Dragon Courier will use their own import license and act as the Importer of Record.

3. Do I need an import license/ permit for Europe?

You do not need an import license for Europe when using Dragon Courier.

4. Do I need an import license/ permit for USA?

If you send 12 or fewer articles of admissible plants that have no special restrictions, you do not need an import permit. However, above 12 admissible plants will require an import permit.

5. Do you send CITES shipments?

We can only send CITES to the USA. For other markets please check with the Dragon Courier office.

6. How long do shipments take?

Typically from the day of export to the customers door, shipments take 2-4 working days for Europe and Canada, and 5-8 days for the USA. The USA is longer due to the time customs take to check and release shipments.

7. Is the service door to door?

Yes! The shipment will be delivered right to your door, so there is no need to pick it up from anywhere.

8. What happens with the duty and tax?

The price you pay for our shipping will cover all the duties and tax, so you don’t have to worry.

9. What if I need to change an address?

All you have to do to change an address is either contact your supplier to inform us, or email Dragon directly at info@dragoncourier.com

10. Who can I contact if I have an issue?

You may call the office anytime during working hours on 026569019. For help out of office hours, please call either Justin (English) 0659370812, or Dook (English and Thai) 026569019, or email info@dragoncourier.com .

11. When can I contact Dragon if I have a question or a query?

Office hours are from 8 am to 6 pm, Monday to Saturday. For help out of office hours, please call either Justin (English) 0659370812, or Dook (English and Thai) 026569019, or email info@dragoncourier.com .

12. Who do you use for final delivery?

In the USA and Canada we use UPS, and in Europe we use DHL.

13. How long has Dragon Courier been in business?

Dragon Courier was established 25 years ago.

14. Who owns Dragon Courier?

We are a Thai-British Family owned business. The founder, Christian Squibb, is originally from England. The company is owned between Christian Squibb and his 3 children. The eldest, Justin Squibb also works in the business.

15. Do you sell plants?

Dragon Courier is strictly a Logistics and Courier company. We do not sell plants.

16. Do you charge by real weight or volume weight?

The standard industry process is to charge the highest weight out of the real weight or the volume weight.

17. How do you charge volume weight?

The standard courier calculation for volume weight is in centimetres. Width (W) x Height (H) x Length (L) and the total is then divided by 5000.

18. What is the maximum weight that can be sent?

We can send any weight, but the maximum per box is 30 kg. For example, we can send 90kg, but as three 30kg boxes.

19. Who pays Dragon Courier for the logistics and courier service?

The sender in Thailand is the person who pays us, they may pay through cash or bank transfer.

More questions?

Contact our customer team, we’re here to help.

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