Frequently Asked Questions
📦 Booking & Shipping
How do I book a delivery?
Please message our team or call the office 026569019.
How do I book a delivery?
Please message our team or call the office 026569019.
What information do I need to send a parcel?
What information do I need to send a parcel?
Can I schedule a pickup time?
Can I schedule a pickup time?
Do you offer same-day or express delivery?
Do you offer same-day or express delivery?
Do you deliver on weekends or public holidays?
Do you deliver on weekends or public holidays?
🚚 Delivery Details
How long will delivery take?
How long will delivery take?
What areas do you deliver to (local, nationwide, international)?
What areas do you deliver to (local, nationwide, international)?
What happens if the recipient is not available?
What happens if the recipient is not available?
Can I change the delivery address after booking
Can I change the delivery address after booking
Do you require a signature on delivery?
Do you require a signature on delivery?
💰 Pricing & Payments
How much does delivery cost?
How much does delivery cost?
How is the price calculated (weight, size, distance)?
How is the price calculated (weight, size, distance)?
Are there extra charges for urgent or remote deliveries?
Are there extra charges for urgent or remote deliveries?
What payment methods do you accept?
What payment methods do you accept?
Do you offer business or bulk discounts?
Do you offer business or bulk discounts?
📏 Parcel Size & Restrictions
What is the maximum weight or size allowed?
What is the maximum weight or size allowed?
Are there items you do not deliver?
Are there items you do not deliver?
Can I send fragile or valuable items?
Can I send fragile or valuable items?
Do you handle food, documents, or medical items?
Do you handle food, documents, or medical items?
📍 Tracking & Proof of Delivery
How can I track my parcel?
How can I track my parcel?
Will I receive delivery confirmation?
Will I receive delivery confirmation?
Can the recipient track the shipment too?
Can the recipient track the shipment too?
❗ Problems & Support
What happens if my parcel is delayed?
What happens if my parcel is delayed?
What if my package is lost?
What if my package is lost?
How do I file a complaint or claim?
How do I file a complaint or claim?
Do you offer insurance or compensation?
Do you offer insurance or compensation?
📦 Packaging
Do you provide packaging materials?
Do you provide packaging materials?
How should I package my item?
How should I package my item?
Do you re-pack items if needed?
Do you re-pack items if needed?
🧾 Business & Account Questions
Do you offer business accounts?
Do you offer business accounts?
Can you integrate with e-commerce platforms?
Can you integrate with e-commerce platforms?
Do you provide invoices or monthly billing?
Do you provide invoices or monthly billing?
🌱 Plant FAQ
Which plants can you export?
Which plants can you export?
Are there plants that are prohibited or restricted for export?
Are there plants that are prohibited or restricted for export?
Do you handle CITES-listed plants?
Do you handle CITES-listed plants?
Which countries do you export live plants to?
Which countries do you export live plants to?
Do import regulations differ by destination country?
Do import regulations differ by destination country?
📄 Documentation & Compliance
Do you arrange phytosanitary certificates?
Do you arrange phytosanitary certificates?
Who is responsible for export permits and import permits?
Who is responsible for export permits and import permits?
Do you handle customs clearance?
Do you handle customs clearance?
What documents are required for live plant export?
What documents are required for live plant export?
How long does documentation processing take?
How long does documentation processing take?
📦 Packaging & Plant Care
How are live plants packaged for export?
How are live plants packaged for export?
Are plants shipped bare-root or in soil?
Are plants shipped bare-root or in soil?
How do you ensure plant survival during transit?
How do you ensure plant survival during transit?
Can you ship fragile or high-value plants?
Can you ship fragile or high-value plants?
Do you provide packaging?
Do you provide packaging?
✈️ Shipping & Transit
What shipping methods do you use (air cargo, express, courier)?
What shipping methods do you use (air cargo, express, courier)?
How long does international plant delivery take?
How long does international plant delivery take?
Are there delays due to inspections or quarantine?
Are there delays due to inspections or quarantine?
Can shipments be scheduled around weather conditions?
Can shipments be scheduled around weather conditions?
📍 Tracking & Delivery
Can live plants be tracked in real time?
Can live plants be tracked in real time?
Is someone required to receive the plants immediately upon arrival?
Is someone required to receive the plants immediately upon arrival?
What happens if customs holds the shipment?
What happens if customs holds the shipment?
💰 Pricing & Insurance
How is pricing calculated for live plant exports?
How is pricing calculated for live plant exports?
Do you offer insurance for live plants?
Do you offer insurance for live plants?
What happens if plants arrive damaged or stressed?
What happens if plants arrive damaged or stressed?
🧾 Business Clients
Do you work with nurseries and exporters?
Do you work with nurseries and exporters?
Do you offer bulk or recurring shipments?
Do you offer bulk or recurring shipments?
Address
© 2026 Dragon Courier
Address
© 2026 Dragon Courier
Address
© 2026 Dragon Courier